SourceĪ successful employee experience is beneficial for both the employee and the employer. The Employee Experience (EX) covers all stages of the employee’s career path: job interviews, onboarding, integration, daily management, career development, up to the employee’s departure. It’s our job every day to make every important aspect of the customer experience a little bit better.”Įxperience is an ongoing process where Service is reactive.Ī proactive approach is necessary in improving experience and service and both of these can be examined at various touchpoints of the customer journey giving you the ability to effectively measure your customer satisfaction from these interactions. “We see our customers as invited guests to a party, and we are the hosts. On the other side, customer service is the support they received in getting help and advice over a particular issue. On one side, experiences are the interactions that impact a customer’s feelings and emotions. Often these can be easily mistaken to mean the same thing. “īAIN What’s the difference between Customer Experience and Customer Service? “80% of CEOs believe they deliver superior customer experience.
0 Comments
Leave a Reply. |